Are you unhappy with an Xbox game purchase? You’re not alone. In fact, Microsoft allows customers to refund Xbox games within 14 days of purchase. Here’s how to get your money back.
How to get a refund for an Xbox game: the process
If you’re not happy with a recent Xbox game purchase, you may be wondering how to get a refund. Here’s what you need to know about the process. First, it’s important to note that Microsoft has a strict 14-day policy for refunds on Xbox games. This means that you’ll only be eligible for a refund if you request it within two weeks of buying the game. If more than 14 days have passed, you won’t be able to get your money back.
To request a refund, you’ll need to contact Microsoft support and explain why you’re not happy with the purchase. Be sure to have your order number handy so they can look up the details of your purchase.
If Microsoft approves your refund request, they will process the refund and the money should appear back in your account within 5-10 business days. If you paid for the game with a credit card, the refund may take longer to appear on your statement.
It’s worth noting that Microsoft may not approve all refund requests. For example, they may refuse a request if you’ve played the game for more than two hours or if you downloaded additional content for the game (such as DLC). In these cases, Microsoft will provide an explanation for why the refund was denied.
How many refunds does xbox allow
Xbox One and Xbox 360 owners can refund games purchased digitally through Microsoft Store. The refund option is available for 14 days after the game was bought, and 2 hours after the game was first launched. If a player binged on a game and realized it’s not their cup of tea, they could request for a refund as long as they fit within those guidelines.
There are certain conditions that need to be met in order for a refund to be processed:
You must have uninstalled the game from your Xbox console or PC and requested a refund within 14 days from the date of purchase, and within 2 hours after first launch. You can check the time played by going to Services & subscriptions > Your memberships > timeplayed. If you have installed the game on your console, you must first uninstall it before you request the refund.
You must not have used any codes that came with the game.
To request a refund using Microsoft Store for Business or Microsoft Store for Education, see Return or exchange an item you bought from Microsoft Store for Business or Microsoft Store for Education.
What to do if your refund is denied
If you have been trying to get a refund for an Xbox game and have been unsuccessful, there are a few things you can do. First, check to see if the game has been released within the past 14 days. If it has, you may be entitled to a full refund.
If the game was released more than 14 days ago, you may still be able to get a refund if you meet certain criteria. For example, if you purchased a game that is faulty or doesn’t work, you may be able to get your money back.
You can also get a refund if you cancel your pre-order prior to the release date of the game. However, once the game has been released, you will not be able to get a refund. Finally, if you have already downloaded and installed the game, you will not be eligible for a refund.
If your refund is denied, there are a few things you can do. First, check to see if the game has been released within the past 14 days. If it has, you may be entitled to a full refund. If the game was released more than 14 days ago, you may still be able to get a refund if you meet certain criteria. For example, if you purchased a game that is faulty or doesn’t work, you may be able to get your money back. You can also get a refund if you cancel your pre-order prior to the release date of the game. However, once the game has been released, you will not be able to get a refund. Finally, if you have already downloaded and installed the game, you will not be eligible for a refund
How to get a refund for an Xbox game: the bottom line
The best way to get a refund for an Xbox game is to request one from Microsoft directly. You can do this through the Microsoft Store online, or by contacting customer support. If you purchased the game from another retailer, you’ll need to go through them for a refund.
In order to get a refund from Microsoft, you’ll need to have proof of purchase and be within the return window for the game in question. If you meet these requirements, you should be able to get a full refund without any issue. However, if you’re outside of the return window or don’t have proof of purchase, your refund request may be denied.
It’s also worth noting that some digital games are not eligible for refunds, even if you meet the above requirements. This includes games that are part of Xbox Game Pass, as well as some free-to-play games. If a game is not eligible for a refund, it will be stated as such on its product page in the Microsoft Store.
How to get a refund for a digital Xbox game
If you bought an Xbox game from the Microsoft Store and it doesn’t work, is faulty, or you want a refund for any other reason, you can request a refund. We offer refunds for Xbox games within 14 days of purchase if you’re not satisfied. You’ll need to give us some information about why you’re requesting a refund so we can improve our products and services.
Here’s how to request a refund for an Xbox game:
1. Sign in to your Microsoft account and go to Order history.
2. Select Request a refund. If you don’t see this option, it may not be available for the game you purchased.
3. Tell us why you want a refund, then select Submit.
4. We’ll review your request and get back to you within five business days by email with our decision.
How to get a refund for an Xbox Live subscription
You can request a refund for an Xbox Live subscription within 14 days of purchase, provided you have not used the subscription. To do so, contact Microsoft Support. Once your refund is processed, your subscription will be canceled and you will not be able to access Xbox Live content or features.
How to get a refund for an Xbox game you bought from a third-party
If you bought an Xbox game from a third-party and it doesn’t work, you can get a refund by following these steps:
-Visit the Microsoft support website and sign in with your Microsoft account.
-Select “Billing.”
-Under “Purchases and Refunds,” select “Request a refund.”
-Choose the order you want to request a refund for, then select “Next.”
-On the next page, select “Something went wrong with my digital purchase” and select “Next.”
-Tell Microsoft why you want a refund and select “Submit.”
How to get a refund for an Xbox game you no longer want
If you bought an Xbox game from the Microsoft Store and it’s not what you expected, you have 14 days to return it for a full refund. The refund will go back to your original payment method. Here’s how to request a refund:
-Sign in to your Microsoft account and go to Order history.
-Find the order you want to return, and select Request a refund.
-Follow the instructions on the screen. If asked, sign in again.
-You’ll get an email from Microsoft support with your refund decision. It can take up to five days for the refund to appear in your account.